HOW TO CHANGE OR CANCEL YOUR ONSTAR® AND CONNECTED SERVICES PLANS

You may transfer your OnStar service plan if:  

• You have an active, customer-paid OnStar service plan and account  
• The primary driver does not change  
• The new vehicle is equipped with OnStar hardware    

If you still own the vehicle listed on your service plan, the plan cannot be switched to a different driver. Any service plan included with your vehicle purchase remains with the vehicle if it is sold or traded in with an active OnStar trial. 

If you sell or trade in your vehicle, return a leased vehicle, or your vehicle is totalled because of collision damage, please call 1.888.4ONSTAR (1.888.466.7827) with your OnStar account number or Vehicle Identification Number (VIN). They will update your account status or transfer your service. You'll also need the date the vehicle was sold, traded or totalled. If you’re not eligible to transfer your service plan, a refund, if applicable, will be given for the remaining service plan time you purchased. 

Family Sharing allows you to share your GM vehicle(s) and available connected services with your Family Members, without the need to share your sign-in or security PIN on your account. To share your account:

3. Sign in to My Account.
4. Select the Family Sharing tab along the top of the screen.
5. Select the Invite Family Member button. 
6. You’ll be taken to an information page that explains what a Family Member can do once the account is shared. Select Next.
7. Enter your Family Member’s contact information. Select Next.
8. Select the vehicle(s) you want to assign to your Family Member. Select Next.
9. Confirm the information. If it looks good, select Send email invite.
10. The system will send the invite. You will receive an email when they accept.

By inviting a Family Member, you’re sharing your vehicle with them, so make sure it’s someone you know and trust. You’ll receive an email when they accept your invitation.